PRIVACY POLICY
Last Updated: December 2024

For your convenience, we provide a translated version of our Privacy Policy. Unless otherwise specified and to the extent permitted by applicable law, the English version prevails.

WHO WE ARE

Cloudcade develops and publishes online mobile games available through the iTunes App Store and Google Play for iPhone and Android users. Our goal is to deliver immersive gaming experiences with high-quality graphics, personalized gameplay, and engaging player communities.

To achieve this, we collect and process data about our players. Your privacy is important to us, and this Privacy Policy explains how we handle your information. By using our services, you acknowledge that you have read and agreed to this policy, along with our Terms of Service. If you do not agree, please refrain from using our services.

INFORMATION WE COLLECT

We collect the following types of data:

1. Personal Data You Provide

Player Name (if created for in-game features)
Email Address (when creating a Cloudcade ID account)
Apple Game Center ID / Google Play Gamer ID (when linking to Cloudcade ID)

2. Automatically Collected Personal Data

Device Identifiers:

IP Address
MAC Address
IDFA (Apple Advertising Identifier, unless limited by device settings)
GAID (Google Advertising Identifier, unless opted out)
GUID (Microsoft-related identifier)
UUID (Universally Unique Identifier for non-Microsoft technologies)

3. Non-Personal Data We Automatically Collect

Device Information: Language & region settings, device type, OS version, browser
Gameplay Data: In-game progress, interactions, purchases, event participation

4. Personal Data from Third Parties

Advertising Partners: We may receive IDFA/GAID data to measure ad effectiveness.
Cookies & Tracking Technologies: See our [Cookie Notice] for details.

HOW WE USE YOUR DATA

We process your data to:

Provide access to services, including social features
Personalize gameplay
Improve our games
Administer accounts and enforce Terms of Service
Provide technical support
Notify users about updates, promotions, and features
Comply with legal obligations and ensure safety

Legal Basis for Processing:
We process your data based on:

Contractual Necessity – To provide our services and support
Legitimate Interests – To improve games, prevent fraud, and analyze gameplay
Legal Compliance – To fulfill tax, legal, and security obligations
Consent – For marketing communications (users can opt out)

HOW WE SHARE YOUR DATA

We may share data with:

Cloudcade Affiliates – Internal services and operations
Third-Party Service Providers – Hosting, analytics, customer support (only as directed by us)
Legal Authorities – When required by law or to protect Cloudcade’s interests
Business Transfers – In cases of mergers or acquisitions

We do not sell your personal data.

PUBLIC FORUMS NOTICE

Information shared in public forums (e.g., game chats) is visible to others. Be cautious when disclosing personal details.

DATA STORAGE & SECURITY

Storage Locations: Data is stored primarily in the U.S. and may be stored in other regions.
Security Measures: We implement technical and organizational safeguards. However, no online transmission is 100% secure. If a data breach occurs, we will notify affected users as required by law.

DATA RETENTION

We retain personal data as needed to:

Provide services
Comply with legal obligations
Resolve disputes and enforce Terms of Service

When no longer required, data is deleted or anonymized.

ACCOUNT & DATA DELETION

Under GDPR and applicable laws, you have the right to delete your account and personal data. To request deletion:

In-Game Settings: If available, use the in-app delete account option.
Contact Support: Email us at [support@cloudcade.com] with your request.
Verification: We may require identity verification before proceeding.

Once confirmed, your data will be permanently deleted within 30 days, unless retention is required by law.

YOUR RIGHTS

Depending on your location, you may have rights under GDPR or other laws, including:

Right to Access – Request copies of your data
Right to Rectification – Correct inaccurate data
Right to Erasure – Request deletion of your data
Right to Restrict Processing – Limit how we use your data
Right to Object – Opt out of processing for legitimate interests
Right to Data Portability – Transfer your data to another service

To exercise your rights, contact us at [privacy@cloudcade.com].

CHANGES TO THIS POLICY

We may update this Privacy Policy as necessary. Significant changes will be notified through in-game messages or email.

CONTACT US

For questions or requests regarding this Privacy Policy, contact:

Cloudcade
Email: info@cloudcade.com
Website: https://cloudcade.com

By using our services, you acknowledge that you have read and understood this Privacy Policy.